Terms of service
Overview
This website is operated by Eclavia Chocolate. Throughout the site, the terms “we,” “us,” and “our” refer to Eclavia Chocolate. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree with these Terms of Service, please do not access or use our website.
Products
All of our chocolates are handcrafted in small batches using natural ingredients. Because our products are handmade, slight variations in appearance, colour, weight, or decoration may occur and do not affect product quality.
We reserve the right to modify or discontinue products at any time without notice.
Pricing
All prices are listed in Canadian Dollars (CAD).
Prices, promotions, and product availability are subject to change without notice.
Applicable taxes and shipping charges will be calculated at checkout.
Orders
We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud or misuse.
If your order is cancelled after payment has been processed, a full refund will be issued.
Shipping
We currently ship within Saskatchewan, Canada.
Estimated delivery times are provided for convenience only and are not guaranteed.
Eclavia Chocolate is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances beyond our control.
Chocolate is a heat-sensitive product. While we carefully package every order, Eclavia Chocolate is not responsible for melting or other damage caused by heat exposure during shipping or after delivery.
Returns and Refunds
Please refer to our Return & Refund Policy for complete information regarding returns, refunds, and replacements.
Allergens
Our chocolates may contain or come into contact with common allergens, including:
- Tree nuts
- Coconut
Although we follow careful production practices, our products are not produced in a certified allergen-free facility. Customers with food allergies should review ingredient information carefully before purchasing.
Intellectual Property
All content on this website, including photographs, product names, logos, branding, text, graphics, and designs, is the property of Eclavia Chocolate and may not be copied, reproduced, distributed, or used without our prior written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, Eclavia Chocolate shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product.
Privacy
Your use of this website is also governed by our Privacy Policy.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Saskatchewan and the laws of Canada applicable therein.
Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Eclavia Chocolate
Humboldt, Saskatchewan, Canada
Email: hello@eclaviachocolate.com