Refund policy
At Eclavia Chocolate, every chocolate bar is handcrafted in small batches using premium natural ingredients. Due to the perishable nature of our products, all sales are final.
Cancellations
Orders may be cancelled before they have been shipped. If your order has already been fulfilled or shipped, it cannot be cancelled. Please contact us as soon as possible if you wish to cancel your order.
Returns
For food safety reasons, we do not accept returns or exchanges on food products.
Refunds
Refunds or replacements are not available for:
- Change of mind
- Incorrect orders placed by the customer
- Products that have been opened or consumed, unless there is a verified quality issue
- Chocolate that has melted or softened due to heat exposure during shipping or after delivery
- Damage resulting from improper storage after delivery
Product Quality Guarantee
We take great care in producing every batch of chocolate.
If you believe your product has a manufacturing defect or food safety issue—such as contamination, a foreign object, or another quality concern—please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
If we determine that the issue resulted from our manufacturing process, we will, at our discretion, provide a replacement or refund.
Heat Disclaimer
Chocolate is a natural, heat-sensitive product.
While we carefully package every order and may delay shipments during periods of extreme temperatures, Eclavia Chocolate is not responsible for melting or other damage caused by heat exposure during shipping or after delivery.
Customers are responsible for ensuring their package is retrieved promptly upon delivery and stored in a cool, dry place.