Shipping policy

Thank you for choosing Eclavia Chocolate. We take great care in preparing and packaging every order to ensure it arrives in the best possible condition.

Shipping Area

We currently ship within Saskatchewan, Canada only.

Order Processing

Orders are typically processed within 2–4 business days.

Orders placed on weekends or statutory holidays will be processed on the next business day.

Processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We offer free shipping on orders of $100 CAD or more within Saskatchewan.

Delivery

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Delivery times are estimates only and are not guaranteed.

Eclavia Chocolate is not responsible for shipping delays caused by Canada Post, weather conditions, or circumstances beyond our control.

Warm Weather Shipping

Chocolate is a natural, heat-sensitive product.

While we carefully package every order and may delay shipments during periods of extreme temperatures, Eclavia Chocolate is not responsible for melting or other damage caused by heat exposure during shipping or after delivery.

By placing an order, you acknowledge and accept the risks associated with shipping chocolate during warm weather.

Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Once a package has been marked as delivered by the shipping carrier, responsibility for the order transfers to the customer.

Customers are responsible for retrieving their package promptly and storing chocolate in a cool, dry place away from heat and direct sunlight.

Eclavia Chocolate is not responsible for:

  • Melting or heat damage during shipping or after delivery
  • Packages left unattended after delivery
  • Incorrect shipping addresses provided by the customer
  • Delays caused by the shipping carrier or severe weather

Lost or Damaged Packages

If your package is lost in transit or arrives visibly damaged, please contact us within 48 hours of the expected delivery date or receipt of your package.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.